Guarantee

• Warranty coverage for any product is subject to a prior technical diagnosis carried out by our qualified staff.
• To process the warranty of an installed product, a verification site visit will be scheduled.

Every request will be handled within a maximum of fifteen (15) business days after it is received. We may send a specialist to the place where the product is located, or send the product directly to our Technical Service workshop for diagnosis. That diagnosis will determine whether a warranty repair applies. If it does, the repair will be completed within thirty (30) business days, counted from the day after the request is received.

If, for reasons beyond Amoreveta or because of particular or atypical conditions at the installation site, additional elements or accessories are required to install or mount the product, the client will assume the cost of those elements or accessories and any imperfections in them.

• If, after the technical diagnosis, we find that the warranty applies, the defects of the product will be repaired at no charge and the required spare parts will be supplied in a timely manner. If the product cannot be repaired, it will be replaced with another of the same kind, or the amount paid will be refunded.
• In that case, the consumer who delivers the product under warranty must sign the service-order form, which will record the date and the condition in which our staff receives the item.

If the same fault occurs again and, after a technical diagnosis, Amoreveta grants the client the choice of a new repair, a refund of the price paid, or replacement with another product of the same kind or with similar characteristics or technical specifications. In that case, the refund or the replacement will be completed within thirty (30) days from the date of the consumer’s express request.

The warranty will not apply if the diagnosis finds that:

• The defect, damage, or issue is attributable to a third party, to improper use or mistreatment by the consumer, or to force majeure or an act of God.
• The consumer did not follow the installation, use, or maintenance instructions in the product manual and in the warranty.
• Discoloration or deterioration from prolonged exposure to sun, rain, or humidity.
• The warranty described here is valid only in Colombian territory.
• Once the legal warranty term expires, the client must pay for any inspection, diagnosis, transport, repair, and/or spare part the product may require.
• The warranty does not include transportation. To use the warranty, the product must be brought to the production center, or the client must arrange transport.
• The paint process for metals chromed by electroplating is not covered by warranty. Products with this finish are offered as decorative pieces and not fully as furniture. Although our processes are of the highest quality, these colors tend to deteriorate very quickly over time.